Here is a response, finally.
I'm sending you the same email I'm send Roftie since you both have the same question.
Thanks for the mail, it's good to see that you care about the game and we really appreciate your candor. We are aware that the amount of online players is going down but we are still working on fixing bugs and improving the game. We do care about this project and are still working on it the best we can. We are also busy with some localisation issues, hence the lack of updates recently.
About the patch notes, I wasn't aware that the info was not released with it. It only fixed some content issues, such as grammar corrections and city/castle names. We told Focus about this and will make sure release notes will be with the next update.
I want to say that we are truly sorry about the lack of communication / information regarding the game; Cyanide is small development team and we don’t have a full time PR person for this project. For any question or comments, your best bet is to go through Vince, down at Focus Interactive. They are A Game of Thrones : Genesis publisher and it is their job to do this. As much as we want to do regarding PR, it is ultimately in their hands that everything lands.